1. Overview
This Payment & Refund Policy explains how payments for digital access through SheGotCapped are handled and how refund requests may be considered.
By purchasing membership or other paid digital access, you acknowledge that you are purchasing access to digital content and services provided through the Website.
2. Digital Content and Membership Access
SheGotCapped provides access to digital content and related Website features. Depending on the membership or product offered, access may be provided immediately or shortly after payment has been successfully processed.
Digital access may include viewing or other features described on the applicable purchase or membership page.
Access to the Website or specific content may be subject to the terms, technical requirements, and availability described on the Website.
3. Payment Processing
Payments may be processed through third-party payment providers. We may not directly receive or store complete payment card information when a third-party payment provider processes the transaction.
Payment providers may apply their own terms, privacy policies, security procedures, and requirements.
A payment is considered successful only after the payment provider or our systems confirm the transaction.
4. Pricing and Currency
The applicable price and currency will be displayed before you complete a purchase.
Prices may change from time to time. A price change will not retroactively change the amount of a purchase that has already been successfully completed.
Depending on the payment provider and your location, additional taxes, fees, exchange-rate differences, or payment-provider charges may apply.
5. Your Responsibility Before Purchasing
You are responsible for reviewing the applicable membership or product description, price, access conditions, and other relevant information before completing a purchase.
You are also responsible for making an informed decision before purchasing access to digital content.
Because the Website provides digital content, you should make sure that the purchase and the nature of the content are suitable for you before completing payment.
6. Refund Policy
Payments are generally non-refundable once access to purchased digital content or membership has been provided or used, except where a refund is required by applicable law.
Because digital access may be provided immediately after payment, we generally cannot reverse or refund a purchase after the purchased access has been provided or used.
This policy does not exclude or limit any refund, cancellation, or other consumer right that cannot legally be excluded or limited under applicable law.
7. Technical Access Problems
If you have paid successfully but cannot access the membership or digital content because of a technical problem, please contact support before initiating a payment dispute or chargeback.
We will review the issue and, where reasonably possible, attempt to restore the purchased access or provide an appropriate resolution.
Please include enough information for us to identify the transaction and investigate the problem.
8. Duplicate or Incorrect Payments
If you believe that you were charged more than once for the same purchase, or that an incorrect amount was charged, contact support as soon as possible.
We will review the transaction information and determine whether a correction or refund is appropriate.
9. Unauthorized Transactions
If you believe that a payment was made without your authorization, contact us as soon as possible and also contact your payment provider where appropriate.
We may request information reasonably necessary to investigate an alleged unauthorized transaction.
10. Chargebacks and Payment Disputes
If you experience a problem with a purchase, we encourage you to contact support so that the issue can be reviewed and, where appropriate, resolved.
Nothing in this policy is intended to prevent you from exercising any rights or protections available to you under applicable law or through your payment provider.
11. Membership Termination
Access to a membership may be suspended or terminated in accordance with our Terms of Service, including where there is suspected fraud, unauthorized use, abuse of the Website, or violation of applicable rules.
Termination or suspension may affect access to digital content. Refund eligibility, where applicable, will be determined according to this policy and applicable law.
12. Contact Before Taking Further Action
If you experience a payment, membership, or access issue, please contact us before taking further action whenever reasonably possible.
Our support team can review the issue and determine what assistance may be available.
13. Changes to This Policy
We may update this Payment & Refund Policy from time to time to reflect changes to our services, payment processes, or applicable requirements.
The latest version will be published on this page with an updated effective date.
14. Related Policies
For the rules governing use of SheGotCapped, please review our Terms of Service.
For information about personal information and privacy, please review our Privacy Policy.